The 24 month warranty, explained in full.

The simple version

Every follower shipment from Twitterz includes a 24 month retention warranty. During those 24 months, if your follower count drops by more than 2 percent on our shipment, we refill from the same geo tier at no cost to you, without any action required from your end. Silent, automatic, documented in your dashboard.

That is the whole consumer facing promise. The rest of this guide is the mechanics operators and enterprise buyers want to understand before they trust the promise.

How the monitor works

Every order armed with a warranty gets an entry in our retention monitor database. The monitor records the handle, the shipped count, the shipment timestamp, the geo tier, and the warranty expiration date (shipment plus 730 days). Every 6 hours, the monitor polls the handle through the X public API and recomputes the follower count attributable to the shipment.

Attribution is clean because we know which specific accounts shipped. We do not count followers who followed for other reasons, and we do not decrement the shipped total if the handle gains followers outside our pool. The monitor only tracks the accounts it originally dispatched.

When the attributable count drops more than 2 percent below the shipped total, the monitor flags the warranty as in deficit and queues a refill order at the next scheduler run. Refill orders route to the same geo tier and the same account quality filter as the original shipment, so the refilled accounts are indistinguishable from the original shipment in quality terms.

Why 2 percent is the threshold

X follower counts have minor fluctuations that do not represent real drops. The public API sometimes returns stale caches for a few minutes. Accounts get temporarily suspended and reinstated within a day. Ratios render slightly differently on mobile versus desktop. All of these produce apparent drops of 0 to 1 percent that the monitor needs to ignore, otherwise we would trigger unnecessary refills on noise.

The 2 percent threshold filters these false signals cleanly. Real drops almost always cross 2 percent because they come from X platform enforcement sweeps or organic unfollows that accumulate over time rather than appear and disappear in hours. Across 180,000 warranties we have tracked, false trigger rate at the 2 percent threshold is 0.3 percent.

Thresholds lower than 2 percent trigger too many false refills and consume pool capacity on non-problems. Thresholds higher than 2 percent under refill and let customer counts stay depressed. 2 percent is where the math converges.

The pool economics

A 24 month retention warranty only pencils out if the underlying pool can carry the retention math. Real 30 day active X accounts drop at roughly 0.8 percent per quarter under normal conditions and 3 to 5 percent during X inactive account purges. Across 24 months, cumulative natural decay is approximately 8 to 12 percent of the shipped total.

Our refill budget per shipment is sized to absorb 15 percent decay across the warranty window, which leaves a 3 to 7 percent buffer for unusual conditions. The warranty is priced such that the expected refill cost across the 24 months is roughly 12 percent of the order margin, which we treat as insurance pricing baked into the sticker price.

For competitors using bot pools, this math does not work. Bot accounts drop at 10 to 50 percent per month depending on how hard X is enforcing that cycle. Across 24 months, a bot based seller would need to refill the entire shipment 6 to 12 times over, which exceeds any plausible margin. That is why category warranty windows cap at 30 to 180 days: the bot pools cannot support longer guarantees.

What the warranty covers specifically

• X inactive account purges. X runs quarterly purges of accounts that have not logged in for extended periods. When our shipped accounts get caught, we refill.
• Spam enforcement sweeps. X periodically sweeps accounts flagged as spam by its internal detection. If our accounts get caught (rare, because our filter catches the same signals), we refill.
• Individual account suspensions. If an individual account we shipped gets suspended for reasons unrelated to your handle, we refill.
• Organic unfollow aggregation. If individual followers from our shipment decide to unfollow and the cumulative drop crosses 2 percent, the warranty refills regardless of the reason.
• Infrastructure side attribution errors. Rare, but if our monitor loses track of an account on our side and cannot verify retention, we err on the side of refilling.

What the warranty does not cover

• Suspension of your X account. If your handle gets suspended, there is nothing to refill onto. The warranty pauses and resumes when the account comes back.
• Deletion of your X account. Same reason, but permanent. Warranty ends with the account.
• Uncommunicated handle changes. If you change handles without notifying us, the monitor loses track. Relinking is free but requires a support email with both handles.
• Drops caused by your content violating X terms. If X determines you have violated platform rules and enforces against your audience, the warranty does not refill. That said, this is extremely rare because enforcement against content typically affects the content author, not the audience.
• Engagement drops on tweets. The retention warranty is follower specific. Likes, retweets, and bookmarks have their own lifetime drop protection, which is a separate mechanism described below.

Lifetime drop protection on engagement signals

Engagement signals (likes, retweets, bookmarks) carry lifetime drop protection rather than the 24 month follower warranty. The mechanics differ because engagement signals do not naturally decay the way follower counts do.

A follower count decays because individual accounts get purged, suspended, or unfollow over time. Engagement on a tweet sits on the tweet and stays counted as long as the tweet stays public. Natural attrition on engagement is under 0.5 percent per year on likes and retweets, and near zero on bookmarks.

Lifetime drop protection covers the edge cases where X reorganizes infrastructure or an individual account gets suspended in an unrelated sweep. Across 4 years of tracking, we have triggered engagement refills on under 0.3 percent of shipments. The guarantee is a belt and suspenders rather than a regularly triggered feature.

Lifetime drop protection is contingent on the tweet remaining public. If you delete the tweet, the protection ends because there is nothing to refill onto. If you lock your account, the protection pauses until the account unlocks.

How to verify the warranty is working

Every customer dashboard includes a Warranty tab showing active warranties, remaining window on each, refill count to date, and current retention percentage. Updates every 6 hours with each monitor poll. For customers without a dashboard (anonymous crypto orders), warranty verification requires emailing support with the order ID and current follower count.

We also publish aggregate retention numbers on the status page, updated weekly. Net retention across all active warranties has been between 97.8 and 98.9 percent since 2022. Individual customers can cross reference their own dashboard against these aggregate numbers to verify their warranty is performing in line with the fleet.

If you suspect the warranty should have fired and did not, email [email protected] with your order ID, current follower count, and the approximate date you noticed. We audit inside 4 hours. Manual refill cases happen about 0.1 percent of the time and usually trace to attribution edge cases around handle changes or account locks we did not catch.

The formal warranty terms

The mechanics above are the plain language explanation. The formal contract terms live on the warranty page. Where this guide and the warranty page differ, the warranty page controls because it is the legal document. Where they agree, either is fine as a reference.

The warranty contract is attached to the order, not to the customer account. If you close your dashboard account but keep the X handle, the warranty keeps running. If you transfer the X handle to someone else, the warranty transfers with the handle for the remainder of its window. We do not claw back warranties under any scenario short of formal contract violations on the buyer side.

Why only Twitterz offers this window

Summarizing the pool economics argument: bot based sellers cannot warranty for 24 months because their pools decay faster than the margin can carry. Real pool sellers could theoretically match our window, but most have not because the refill fulfillment infrastructure is operationally complex, and because the warranty math only pencils with disciplined source filtering. Our Followers Engine was architected around the warranty from the first version shipped in 2012, which is why the 24 month window has always been feasible for us.

Some competitors offer lifetime warranties in marketing copy but require ticket claims per drop, which operationally means most drops go unrefilled because customers never notice or never file. Our silent auto refill means the warranty actually executes against every qualifying drop, which is why the net retention number we publish weekly sustains.

Further reading

For the formal warranty contract, see /warranty. For the refund policy that applies when a shipment fails to deliver (separate from warranty refills), see /refunds. For the product page that describes the Followers Engine architecture the warranty runs against, see /products/followers.