The formal process, simplified.

What this policy covers

Twitterz occasionally hosts case study excerpts, screenshots of customer dashboards (with identifying data redacted), and references to customer campaigns where permitted. We may also reference third party brands in comparison content (our comparison listicle is an example). If anything we host infringes your copyright or trademark rights, this is the process to get it addressed.

This policy does not cover infringement claims against content on X itself. Takedowns for X hosted content route through X own DMCA process at help.x.com/forms/ipi. We cannot take down X content because we do not operate X. Similarly, we cannot take down followers we shipped to an account because followers are a relationship, not hosted content, and there is no copyrighted material for us to remove.

How to file a takedown

Send a DMCA notice to our designated agent at [email protected] with the subject line starting "DMCA Takedown". Your notice must include, in writing:

1. Your physical or electronic signature.
2. Identification of the copyrighted work or trademark you claim has been infringed.
3. Identification of the specific material on our site that you claim infringes, with URLs sufficient to locate it.
4. Your contact information: name, address, phone number, email.
5. A statement that you have a good faith belief that the use is not authorized by the copyright or trademark owner, its agent, or the law.
6. A statement, under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on behalf of the rights holder.

Notices missing any of these elements are not actionable under DMCA and we reply asking for the missing elements. We do not take down material on the strength of an incomplete notice because doing so would create a takedown abuse vector.

What happens after we receive a valid notice

We review the notice inside 2 business days. If the claim looks valid on its face, we remove or disable access to the allegedly infringing material inside 72 hours and notify the party who posted it (if applicable) of the takedown. If the claim does not look valid on its face (for example, the claimed material is clearly fair use, parody, or does not actually belong to the claimant), we may decline the takedown and respond explaining why.

We always preserve a record of the original material even if taken down, in case it needs to be restored under counter notice. We also log the takedown in our annual transparency report alongside subpoena counts, without identifying the parties involved.

Counter notice process

If material you posted has been removed under a DMCA claim that you believe is wrong, you can file a counter notice. Send counter notices to [email protected] with the subject line starting "DMCA Counter Notice". Your counter notice must include:

1. Your physical or electronic signature.
2. Identification of the material that was removed and its location before removal.
3. A statement under penalty of perjury that you have a good faith belief the material was removed as a result of mistake or misidentification.
4. Your name, address, and phone number, and consent to jurisdiction in the judicial district where you are located (or for non US filers, any district where we operate).
5. A statement that you accept service of process from the party who filed the original takedown.

On receipt of a valid counter notice, we forward it to the original claimant. If the claimant does not file a lawsuit within 10 to 14 business days, we restore the material. If the claimant files a lawsuit, the material stays down pending court resolution.

Repeat infringer policy

Parties who repeatedly post infringing material have their dashboard accounts terminated. Repeat is defined as three substantiated DMCA takedowns across a 12 month period. Termination is documented and communicated to the affected party with the cumulative notice history. This has happened once in our history, in 2023, involving a reseller posting scraped content from a competitor panel.

Trademark claims

Trademark infringement claims follow the same process as copyright claims, with the notice identifying the trademark instead of the copyrighted work. We take trademark claims particularly seriously because our own policy is to respect X Corp trademarks specifically, which we call out on every money page in the platform disclaimer. If you believe we are using your trademark in a way that confuses consumers about origin or sponsorship, file a trademark claim and we review inside the same 2 business day window.

Note that nominative fair use (referring to a trademark to identify the actual trademark holder, like our references to X Corp) is explicitly allowed under US trademark law and most international frameworks. Takedown claims on nominative fair use are usually declined with an explanation. If you disagree, the dispute escalates to founder level review.

Bad faith takedown claims

DMCA takedown abuse is a real problem. Parties who file takedown notices they know to be false are liable for damages under 17 USC 512(f), which we will pursue in egregious cases. We also maintain a public list of declined takedowns with brief reasoning (parties redacted), which we publish as part of our quarterly transparency report.

Signals we look at to assess good faith: the takedown identifies a specific work and a specific URL, the claimant is demonstrably the rights holder, the alleged infringement is on material we can reasonably take down, and the claimant responds to follow up questions. Weak signals across multiple axes usually mean the takedown is opportunistic rather than legitimate.

Designated agent

Our designated DMCA agent for receiving notices:

Outline Technologies BV, DMCA Agent
Attention: Legal Department
Email: [email protected]
Physical address available on request for formal service of process.

Response times

• Initial triage: 2 business days.
• Takedown execution (on valid notices): 72 hours from triage.
• Counter notice forwarding: 3 business days.
• Restoration (if no lawsuit): 14 business days from counter notice.
• Founder review (on disputed declines): 5 business days.

Transparency

We publish an annual transparency report at the security page showing the count of DMCA notices received, takedowns executed, counter notices, and lawsuits filed. Party identities are redacted to respect the privacy of both claimants and responders. The report also covers law enforcement subpoenas received and responded to.

Contact

DMCA notices, counter notices, and related questions: [email protected]. For urgent takedowns (image based abuse, doxxing, time sensitive rights issues), mark the subject URGENT and we triage same day outside the normal 2 business day window.